James Sherer Predicts Increased Use of AI for Online Customer Service

News / January 6, 2022

Partner James Sherer was quoted in an article published on Jan. 3, 2022, by In the article “Legal Tech’s Predictions for Legal Technology Innovation in 2022,” Sherer discusses the growing use of “artificial employees” for customer service and says, “Online interactions will be friendlier, more personable, and more evidently artificial.”

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